According to the Supreme Court of Illinois Electronic Filing Procedures User Manual, if you are unable to eFile due to a technical failure or a system outage, and you have a filing deadline, you will need to “seek appropriate relief from the Court, upon good cause shown.”
A technical failure is defined as a “malfunction of the EFM, EFSP, or the Court’s hardware, software, and or telecommunications facility which results in the inability of a registered user to submit a document for eFiling.” It does not include user error, the failure of the user’s computer equipment, or failure of the user’s network.
Technical issues will arise but here are some basic troubleshooting tips:
If you are unable to eFile, be sure to contact your electronic filing service provider and then Tyler Technologies (the court’s own eFiling facilitator) for confirmation that there is an outage. You will need to wait until the system comes back online. If there is no outage but you are still unable to eFile, check with a different Service Provider. If all else fails, put your court documents on a flash drive and head to the clerk’s office. The clerk has public terminals available for eFiling.
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