According to the Supreme Court of Illinois Electronic Filing Procedures User Manual, if you are unable to eFile due to a technical failure or a system outage, and you have a filing deadline, you will need to “seek appropriate relief from the Court, upon good cause shown.”
A technical failure is defined as a “malfunction of the EFM, EFSP, or the Court’s hardware, software, and or telecommunications facility which results in the inability of a registered user to submit a document for eFiling.” It does not include user error, the failure of the user’s computer equipment, or failure of the user’s network.
Technical issues will arise but here are some basic troubleshooting tips:
If you are unable to eFile, be sure to contact your electronic filing service provider and then Tyler Technologies (the court’s own eFiling facilitator) for confirmation that there is an outage. You will need to wait until the system comes back online. If there is no outage but you are still unable to eFile, check with a different Service Provider. If all else fails, put your court documents on a flash drive and head to the clerk’s office. The clerk has public terminals available for eFiling.
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Tisha Delgado is a senior litigation paralegal and e-discovery specialist at Golan Christie Taglia, where she maintains complex databases and assists clients in collecting and exporting electronically stored information and social media. An educator, trainer, and thought leader, Tisha is frequently called on to speak at paralegal schools and legal education conferences. She currently advises legal professionals on e-filing rules and procedures, and how to create successful workflows to accommodate an evolving e-filing system in the Illinois state courts. Tisha is a member of the Illinois Paralegal Association and presently serves as its Vice President and Litigation Section Chair.